What is Personal Information and Why Do We Collect It?

Personal information collected by Unique Support Services is protected by the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) (Privacy Act). Personal information is any information or an opinion that identifies you and includes sensitive and health information.

The primary purpose for collecting personal information from you is to:

• Determine eligibility for services and/or waitlist management.
• Provide services, including planning, funding, monitoring and evaluating our services.
• Report to government or other funding bodies how funding is used*
• Take photographs and videos for therapeutic and marketing purposes.  
• Respond to your feedback or complaints, and
• Answer your queries.

Unique Support Services will not disclose/use information about you for any secondary purpose, unless:

• You have consented to the use or disclosure; or
• You would reasonably expect Unique Support Services to use or disclose the information for the secondary purpose as it is directly related to the primary purpose; or
• The use or disclosure of the information is required or authorised by or under an Australian law or a court/tribunal order; or
• Unique Support Services reasonably believes the use or disclosure is necessary to lessen or prevent a serious threat to life, health or safety of an individual or to public health and safety; or
• Unique Support Services has reason to suspect an individual may have done something unlawful or engaged in serious misconduct that relates to Unique Support Services functions or activities;
• Unique Support Services reasonably believes that the use or disclosure is reasonably necessary to assist another person to locate a person reported as missing.

Please note that Unique Support Services is required to release information about service users (without identifying you by full name or address) to the Disability Services Commission and to the Australian Institute of Health and Welfare, to enable statistics about disability services and their clients to be compiled. The information will be kept confidential. This information is used for statistical purposes only and will not be used to affect your entitlements or your access to services. As a user of National Disability Agreement services you have the right to access your own files and to update or correct information included in the Disability Services National Minimum Data Set collection.